Warranties & Returns



Warranties Returns Customer Care

Returns Policy 

Refunds are available for all full-priced items, excluding bodysuits & accessories. Items must be post stamped within 1 day of receiving your order and any received thereafter may be denied.   

 

RETURN ADDRESS:

Barbie Citizen 

2987 w Drexel ave #310

franklin, WI 53132

 

 

Items must be returned in their original condition including tags and sanitary labels. Once BARBIE CITIZEN has received your returned package, all returned items will be inspected before a refund is issued. BARBIE CITIZEN reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by BARBIE CITIZEN will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

***Please note that the international shipping costs that BARBIE CITIZEN provide do not reflect the cost of return shipping from countries outside of the USA. It is the responsibility of customers to enquire about the cost of return shipping from their country back to United States as this fee is in no way covered by BARBIE CITIZEN. For further information, please contact our customer care team at BARBIECITIZEN[at]gmail.com

Please allow 5 business days for a refund to be processed from the date that the returned item is received by BARBIE CITIZEN. You will be informed via the email address that is listed on your BARBIE CITIZEN account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.

If this will be an issue for any reason, please be aware that you must contact our customer care team at BARBIECITIZEN[at]gmail.com prior to returning any items to BARBIE CITIZEN in order to organize alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and BARBIE CITIZEN will not be held accountable.

 

Final Sale Items

All Sale Items are final sale.. They cannot be returned for a refund or exchange. Any Sale or custom Items which are returned will be refused upon delivery and returned to sender.

 

Accessories, & Bodysuits

We do not accept returns on these items for sanitary reasons.